Status of the complaint

Types of statuses:

1. „Przyjęta reklamacja”(Registered complaint) Your complaint has been successfully received. We are currently working on finding the most suitable solution for you. We will keep you informed about the progress of your complaint via email. If any additional information is required, we will contact you via email. We are making every effort to resolve the issue as quickly as possible. Thank you for your patience.

2. „Konsultacje serwis”(Service consultation) Your request is being consulted with our specialists. As soon as we determine the details of resolving your issue, we will contact you.

3. „Kurier-oczekujemy na odbiór/przesyłka"(Courier - awaiting pickup/delivery) Your product will be collected by the courier. The pickup has been scheduled to the address provided in the complaint report. Please prepare the package for shipment. We have sent the shipping label to your email, which should be printed and attached to the package. The pickup date for the package has been provided in the email. If you wish to change the pickup address or if the courier did not arrive for pickup at the previously arranged time, please contact our consultant.

4. „Zarejestrowano przesyłkę”(The shipment has been registered) Your product has safely arrived at our service center. The complaint handling process is still ongoing. We will keep you informed about the progress of your complaint via email.

5. „Wysłana do serwisu”(Sent to the service department) The product is waiting in the queue for possible inspection, repair, or replacement. We will contact you via email shortly - thank you for your patience.

6. „Oczekujemy na odpowiedź Klienta”(We are waiting for the customer's response) We are waiting for a message from you, containing the completed documentation or your decision regarding the proposal we have provided. The inquiry has been sent to the email address you provided in the complaint report. Please check your email - the subject of the message includes your complaint number.

7. „Odpowiedź serwisu”(The service's response) Regarding the reported complaint, we have made certain decisions that will be officially communicated to you via email. This may signify the conclusion of the complaint or the initiation of further steps to resolve the issue. Please patiently await our message. We are doing everything in our power to handle your complaint as quickly as possible.

8. „Wygenerowano list przewozowy”(A waybill has been generated) A waybill has been created for the package to be delivered to you. We have sent the details via email.

9. „Przekazano do wysyłki-zakończona”(Dispatched for delivery - completed) The complaint handling process has been completed. We are currently preparing the return shipment for you, which may take up to 24 hours. The initial status updates on the carrier's website will appear once the package leaves our warehouse. Details have been sent to you via email.

10. „Wysłano do klienta”(Sent to the customer) We have sent the information regarding the prepared shipment to you via email. The message includes, among others, the waybill number and the contents of the package.

11. „Oczekuje na odbiór kuriera”(Awaiting courier pickup) The package prepared for you is waiting in our warehouse for the carrier's pickup. The pickup is scheduled for the next business day. You can track the status of the package on the carrier's website.

12. „Zakończona”(Resolved) Your complaint has been resolved by us. You have been informed about the details via email. The email contains the complaint decision along with the most important information regarding the conclusion of your report.

13. „Wysłana do serwisu Intex”(Sent to Intex service center) Wysłana do serwisu Bestway”(Sent to Bestway service center) Your request has been forwarded to the service center. We are making every effort to resolve the complaint as quickly as possible. During the summer period, complaints related to pools, pumps, and pool accessories are our priority. We are aware that the summer season is time-sensitive, and therefore, we aim to handle the issue with expedited processing. Rest assured that we are doing everything in our power to efficiently address your request - thank you for your patience.

14. „Dostawa-czekamy na asortyment”(Delivery - awaiting the assortment) Shipping of a new product or parts is currently not possible due to a temporary stock shortage. We are currently waiting for a delivery. Once we receive the required product, the shipment will be prepared. Thank you for your patience.

15. „Czekamy na dostawę Intex”(We are waiting for the Intex delivery) „Czekamy na dostawę Bestway”(We are waiting for the Bestway delivery) In our warehouse, we have identified a shortage of the appropriate parts/products for you. We are waiting for the delivery from the Manufacturer. As soon as the required parts arrive at our warehouse, the shipment will be prepared.

16. "Wysłanie SMS(SMS has been sent)" We have sent a message to the number provided in the complaint report. Please, read its content.